We are looking for a Global Customer and Supplier Quality Engineer to strengthen our Group-wide operational excellence approach and ensure optimal satisfaction for our partners. In this role, you will be:

• Managing the customer and supplier complaint management system.
• Ensuring high-quality communication with customers and suppliers.
• Ensuring that quality procedures are implemented and continuously improved.

You will be responsible for:

• Acting as the global quality contact for customer and supplier complaints related to products and raw materials.
• Managing the end-to-end customer and supplier complaints process while ensuring effective communication with all stakeholders.
• Leading cross-functional working groups to analyze issues, leverage field feedback, and reduce non-quality.
• Defining, implementing, and monitoring corrective and preventive actions in collaboration with local teams through to closure.
• Tracking and managing global performance indicators related to quality complaints.
• Drafting, updating, and deploying quality procedures and work instructions.
• Ensuring operator training and proper application of procedures.
• Contributing to the maintenance and continuous improvement of the quality management system and documentation (ISO 9001, ISO 14001, FSC, ARC, etc.).
• Conducting supplier audits and following up on corrective and preventive actions.
• Handling regulatory requests and managing regulatory non-conformities raised by customers and suppliers.

Background, Experiences & Skills:

• Master's degree or engineering degree in HQSE or a related field, with at least 5 years of experience in a similar position.
• You have excellent knowledge of quality tools (8D, FMEA, control plan) and applicable ISO standards.
• You are rigorous, autonomous, and possess strong analytical skills, a team-oriented mindset, excellent interpersonal skills, and a hands-on approach.

Languages: English proficient, Chinese can be a plus
Package: Base salary/12 months + annual Bonus